If you’re living in a rented property and experiencing issues such as damp, faulty heating, or structural problems, you may be eligible to file a housing disrepair claim. These problems can impact your health, comfort, and daily life—and when your landlord fails to fix them, you have the legal right to take action.

This comprehensive guide to disrepair claims explains everything you need to know: what they involve, how to get started, and how you could receive compensation for the inconvenience and damage caused.

What Are Disrepair Claims?

A disrepair claim is a legal process initiated by tenants when their landlord fails to carry out essential repairs. If your rented home is unsafe or in poor condition and your landlord hasn’t responded to repair requests, a disrepair claim can compel them to take action and may entitle you to compensation.

Both private and social housing tenants can make disrepair claims under UK housing law. These laws require landlords to maintain rental properties in a condition that is safe and habitable.

Common Issues That Qualify for Disrepair Claims

Not all issues qualify for a claim, but the following conditions are typically valid:

• Damp, mould, and water leaks

• Broken or faulty boilers and heating systems

• Unsafe electrics or exposed wiring

• Pest infestations due to structural gaps

• Rotting window frames, leaking roofs

• Blocked drains or broken plumbing

• Cracked walls, ceilings, or dangerous flooring

If these issues go unaddressed despite being reported, you may be entitled to file a disrepair claim.

Legal Responsibilities of Landlords

Landlords are legally obligated to keep their properties in good condition. Under the Landlord and Tenant Act 1985 and Homes (Fitness for Human Habitation) Act 2018, they must repair and maintain:

• The structure and exterior of the property

• Heating and hot water systems

• Sanitation facilities, such as toilets, basins, and baths

• Gas, water, and electricity supplies

Failure to meet these responsibilities is grounds for tenants to initiate disrepair claims and hold landlords accountable.

When Should You File a Disrepair Claim?

You should consider a disrepair claim if:

• You've reported the issue to your landlord in writing

• A reasonable amount of time has passed without any action

• The disrepair has affected your health, safety, or belongings

If your landlord ignores repeated requests or offers temporary, inadequate fixes, you may have a strong case.

Before moving forward, you can use our Instant Claim Calculator to assess whether your situation qualifies for a claim and estimate potential compensation.

Step-by-Step: How to Start a Disrepair Claim

Here’s what the process typically involves:

1. Notify Your Landlord

Document the issue and report it clearly in writing. Keep a record of emails, letters, and messages for evidence.

2. Collect Evidence

Gather photos, videos, and any correspondence related to the disrepair. If your health has been affected, obtain medical records or GP letters.

3. Use the Instant Claim Calculator

Our Instant Claim Calculator is a quick, free way to determine if you’re eligible and how much you could potentially receive.

4. Get Legal Support

The legal process can be complex. Our experts specialise in disrepair claims and can handle your case from start to finish, ensuring your rights are protected.

To speak with a legal advisor, Contact Us Housing Disrepair and get the support you need.

What Compensation Can You Receive from Disrepair Claims?

If your claim is successful, you may receive compensation for:

• Physical discomfort and loss of enjoyment

• Health issues caused by poor living conditions

• Damage to personal belongings (e.g., from damp or leaks)

• Increased utility bills due to faulty heating

• Time taken off work due to illness or property access for inspections

The amount varies depending on the severity and duration of the disrepair. Our Instant Claim Calculator offers a tailored estimate based on your specific circumstances.

Disrepair Claims for Council and Housing Association Tenants

If you live in a council or housing association property, you have the same rights as private tenants. Many public sector tenants hesitate to take legal action—but you are fully protected under the law.

We handle disrepair claims for tenants in both public and private housing, helping to ensure landlords and housing authorities fulfil their obligations.

Myths About Disrepair Claims

Let’s clear up a few common misconceptions:

“I can’t claim if I’m still living in the property.”

Not true. You can file a disrepair claim while still occupying the home.

“I might get evicted for making a claim.”

This is unlawful. Tenants are protected from retaliatory eviction under UK housing laws.

“Only serious issues qualify.”

While life-threatening issues will fast-track a claim, even moderate problems—like persistent mould—can be grounds for compensation.

If you’re unsure about your situation, the Instant Claim Calculator can help you make an informed decision.

Why Choose Us for Your Disrepair Claim?

We specialise in housing disrepair cases and have extensive experience handling claims on behalf of tenants across the UK. Here's what we offer:

• Free eligibility check via the Instant Claim Calculator

• No-win, no-fee representation

• Quick and professional service

• Support for private, council, and housing association tenants

• Clear communication every step of the way

If you’re living in poor conditions and your landlord has failed to act, Contact Us Housing Disrepair to get started.

How Long Do Disrepair Claims Take?

Most disrepair claims are resolved within 3–6 months, depending on the complexity of the case and the landlord’s response. We work to secure a fair outcome as quickly as possible.

You may also receive interim relief, such as court orders requiring urgent repairs, before a final settlement is reached.